The SCHUFA judgment: when a score becomes a decision
Europe’s highest court held that a third party’s credit score can itself be an automated decision when a lender relies on it decisively. The reasoning reaches well beyond credit.
4 min read
AI Insights
AI Case Study Briefings
Documented AI programs and incidents, read for the management lesson.
Documented AI programs and incidents, from Deloitte, Klarna and JPMorgan to Replit, Rite Aid, Samsung and Duolingo, each read for the management lesson and the control that would have changed the outcome.
Start with the guide: AI governance for managers.
Latest articles
Mobley v. Workday and the question every buyer of AI hiring tools should ask
A lawsuit against the vendor of an AI screening system, rather than the employers using it, has already changed what careful buyers put in their contracts.
4 min read
Italy’s OpenAI fine was overturned. The compliance lesson survives.
In March a Rome court accepted OpenAI’s challenge to a 15 million euro privacy fine. Read both halves of the story: regulators examine how models are trained, and their findings can be contested.
4 min read
Rite Aid’s facial recognition ban: the order every AI deployer should read
The FTC’s 2023 case against a pharmacy chain is still the clearest statement of what a regulator expects before a biometric AI system touches customers.
4 min read
How JPMorgan scaled an internal AI assistant to a bank-wide platform
From 60,000 users in 2024 to about 250,000 in 2025: three design choices made the growth possible, and none of them was the choice of model.
4 min read
Three documented AI failures, and the control that would have stopped each
A chatbot that invented a refund policy, a legal brief with six cases that did not exist, and a hiring model that learned the past. Each failure had a known fix.
4 min read
The Samsung leak and the policy that actually stops shadow AI
Banning public chatbots after a leak is the instinctive response. The evidence on how people really use AI at work points to a better one.
4 min read
Klarna’s AI assistant: what the reversal actually reversed
In 2024 the assistant did the work of 700 agents. In 2025 the company hired people back. The model was never the variable that changed.
4 min read
Deloitte’s refund and the new standard for AI-assisted deliverables
A government report with fabricated references cost a global consultancy part of its fee. The lesson for every buyer of professional services is contractual, not technical.
5 min read
Newsletter
The IAIM Briefing
A monthly summary of what changed in AI regulation, governance and practice, with the sources for every item. Free. Unsubscribe in one click. See a sample issue.
Next step
Ready to lead AI responsibly?
Enroll in the AIMP certification: $695 to enroll, 100% online, at your own pace, with a verifiable certificate when you pass the final exam.
Enroll in AIMP, $695 Training for a team
Questions? support@iaim.ai, 9:00am to 5:00pm Pacific, Monday to Friday.