How JPMorgan scaled an internal AI assistant to a bank-wide platform

In short: JPMorgan Chase grew its internal assistant, LLM Suite, from about 60,000 users in mid-2024 to about 250,000 employees with access by October 2025, roughly half of them using it daily. It did so by owning the portal and renting the models, keeping data on the bank’s terms, and rolling out division by division with a platform that is updated every few weeks.^1,2

In August 2024 CNBC reported that JPMorgan Chase had rolled out LLM Suite to about 60,000 employees. An internal memo described it as a kind of research analyst for writing, idea generation, summarizing documents and working through problems in spreadsheets.¹ By October 2025 the bank’s chief analytics officer, Derek Waldron, put access at about 250,000 employees, excluding branch and call-center staff, with roughly half using it every day.²